Personalized pieces
Because custom designs are made specifically for you, they are generally final once approved and produced. We confirm details before making begins.
Returns
Personal work deserves a thoughtful policy.
Plain-language guidance for the first version of the WinePetszi storefront.
Ready-made pieces
Eligibility and timing for ready-made returns will be provided with the final product and payment terms before purchase.
Damage or error
Contact WinePetszi promptly with clear photographs. We will review craftsmanship, transit damage, or differences from approved details personally.
Before payment
Every request includes a design, timing, packaging, and price confirmation so you can decide with clarity.