Returns
Returns & care
Personalized pieces are made for one person, so we handle each case directly.
01
Damaged in transit
Send photos within a few days of arrival and we will arrange a replacement.
02
Personalized pieces
Because they are made to order, personalized pieces are reviewed case by case.
03
Ready-made pieces
Unused ready-made pieces can be returned after contacting Paolla.
04
How to start
Message on WhatsApp or email with your order number and what happened.